Effective Date: July 1, 2021

Thank you for choosing The Virginia Cleaning Co., a locally owned and operated residential cleaning company. Our goal is to provide reliable, high-quality cleaning services that leave your home sparkling and stress-free. By booking or using our services, you (“Client” or “Customer”) agree to the following terms and conditions:

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1. Scope of Services

The Virginia Cleaning Co. specializes in general household cleaning, including recurring cleaning services designed to maintain the cleanliness and hygiene of your home. Services may include dusting, vacuuming, mopping, wiping surfaces, and other basic cleaning tasks as agreed upon at the time of booking.

Please note:
All quotes are subject to change based on the state and condition of the residence. Our team will provide a final estimate after an on-site or virtual assessment if required.

We do not provide the following services:

• Hazardous material remediation

• Hoarding cleanup

• Biohazard, chemical, or bodily fluid cleanup

• Mold remediation

• Pest infestation cleaning

The Virginia Cleaning Co. does not perform any cleaning that involves remediation of hazardous materials, whether they be biological, chemical, radiological, or physical. This includes any scenario that poses a risk to humans, animals, or the environment. We reserve the right to decline any service request we deem unsafe for our staff or outside the scope of our offerings.

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The Virginia Cleaning Co. provides an estimated one-hour arrival window as a courtesy to help clients plan their day. This arrival window is an estimate and is not guaranteed, as we service many homes throughout Fredericksburg, VA, and the surrounding areas. While some cleaning companies offer broad arrival windows (such as 8:00 a.m. to 5:00 p.m.), we intentionally provide a narrower window to offer greater predictability and respect for our clients’ time. Delays may occur due to traffic, prior services, or operational needs and do not constitute grounds for service discounts or invoice adjustments. All times are tentative.

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2. Access and Entry Policy

It is the responsibility of the client to provide safe and timely access to the property at the scheduled service time. This includes:

• Entry through a key, code, or door access

• Ensuring pets are secured or properly managed

• Providing parking instructions where applicable

Failure to provide access at the scheduled time will result in a missed appointment, and no refunds or credits will be issued.

We are happy to reschedule your appointment for a mutually agreeable time, subject to availability.

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3. Payment Policy

• All payments for scheduled services are non-refundable.

• Payment is due at the time of booking unless otherwise arranged.

• Services approved through a signed quote may be automatically charged to the secure payment method on file. Any additional services requested or authorized, whether verbally, in writing, or electronically, are considered approved and will also be billed to the payment method on file.

• Non-payment or declined payments will result in immediate suspension of services until the balance is settled.

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4. Cancellation Policy – Recurring Clean Discount

At The Virginia Cleaning Co., we offer discounted rates for clients who commit to recurring cleaning services. If you choose this discounted option and decide to cancel your recurring service before your second scheduled visit, your discounted rate will be voided, and you will be charged the standard one-time cleaning rate of $0.15 per square foot for your initial service.

This ensures fairness to both our team and our clients and helps us continue to provide high-quality, reliable service.

We appreciate your understanding and look forward to keeping your home less mess, less stress! Please provide 24-48 hours’ notice for cancellations or rescheduling; late notice incurs a $25 service fee.

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5. Non-Solicitation of Staff

All The Virginia Cleaning Co. team members are required to sign a non-compete and non-solicitation agreement as a condition of their employment. Clients agree not to solicit or hire any current or former The Virginia Cleaning Co. employee for private cleaning services outside of our company. Any such solicitation is considered a direct violation of our terms and will result in immediate termination of the employee involved. We kindly ask that all communication and scheduling be handled through our office to maintain professional boundaries and ensure the continued quality of service.

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6. Satisfaction Guarantee

Our goal is your satisfaction. If you are not happy with any part of your cleaning, please contact us within 24 hours of your appointment. We will make every effort to correct the issue in a timely and reasonable manner. Refunds are not guaranteed but may be considered at the company’s sole discretion.

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7. Damages and Liability

The Virginia Cleaning Co. is fully licensed and insured. While we take the utmost care in cleaning your home, accidents can happen. In the unlikely event of property damage:

• We will assess the situation and, if found to be at fault, provide appropriate compensation or repair.

• Claims must be reported within 48 hours of the cleaning appointment.

We are not responsible for:

• Pre-existing damages or wear and tear

• Items not securely fastened or mounted (e.g., floating shelves, artwork)

• Delicate or antique items not disclosed prior to service

Clients are responsible for informing The Virginia Cleaning Co. in advance of any fragile or high-value items that require special handling.

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8. Pets and Children

While we are a pet-friendly company, for the safety of our team and your animals, we request that pets be secured or supervised during service. We also ask that children be supervised and not in the immediate work area during cleanings.

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9. Weather and Safety Policy

In the case of extreme weather or unsafe conditions (e.g., flooding, power outages, natural disasters), The Virginia Cleaning Co. reserves the right to reschedule your appointment. We prioritize the safety of both our clients and employees.

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10. Right to Refuse Service

We reserve the right to refuse service for any reason, including:

• Unsafe working conditions

• Harassment or inappropriate behavior

• Misrepresentation of the cleaning condition

• Requests for services outside the agreed scope

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11. Legal Compliance

By using our services, you agree not to solicit, hire, or employ any The Virginia Cleaning Co. employee directly for private cleaning services during their employment or for a period of 12 months following termination.

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12. Privacy Policy

All client information is kept confidential and used solely for the purpose of providing cleaning services and communicating with you about your appointments. We do not share or sell your information to third parties. 

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13. SMS Marketing Consent 

By opting in to receive SMS communications from The Virginia Cleaning Co., you consent to receive text messages related to your services, including appointment confirmations, reminders, service updates, account notifications, customer service communications, and occasional promotional offers; message frequency will vary but will not exceed 4 messages per month. Message and data rates may apply depending on your mobile carrier plan. Consent to receive SMS messages is not a condition of purchase. By providing your phone number and checking the box on our contact form, you agree to receive conversational, informational, and marketing text messages from The Virginia Cleaning Co. at the number provided, including appointment updates, account notifications, promotions, and service-related messages. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance at any time. We do not share or sell your mobile information. 

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13. Changes to Terms

The Virginia Cleaning Co. reserves the right to update or modify these terms at any time. Continued use of our services after such changes constitutes acceptance of the new terms.

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14. Contact Us

If you have questions about these terms and conditions, please contact us at:

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📧 Hello@VirginiaCleaningCo.com

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