top of page

​Privacy Policy

Privacy Policy for The Virginia Cleaning Co.

Effective Date: 2026
Company Name: The Virginia Cleaning Co. LLC

The Virginia Cleaning Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

​

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Payment information

  • Any additional information you provide when requesting a quote, scheduling a service, or communicating with us

We may also collect limited non-personal data such as browser type, IP address, and website usage to improve our services.

​

2. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Respond to inquiries and customer service requests

  • Send appointment confirmations, updates, and reminders

  • Process payments

  • Improve our website, services, and customer experience

  • Communicate promotions or updates (only where permitted)

​

3. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information.

We may share personal information with trusted vendors and service providers solely for the purpose of performing services on our behalf, such as:

  • Payment processing

  • Scheduling and CRM systems

  • Communication platforms (calls, emails, SMS)

  • Marketing analytics and internal performance tracking

All service providers are contractually obligated to:

  • Use your information only to support our business operations

  • Maintain the confidentiality of your information

  • Not use your data for their own marketing or promotional purposes

We do not share personal information with third parties for independent marketing purposes.

We may disclose information only if required to do so by law, regulation, or legal process.
 

Important Notice:

 Customer data is not shared with 3rd parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
     

1. The messaging program consists of standard notifications about customers' purchases or relationship with our business, general conversational messaging to answer questions and provide support to customers, notifications about the delivery status of our products/services, promotional offers or discounts, and any promotion of your products/services.
2. You can opt out of the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP to (540) 388-7239 for more assistance, or you can get help directly at hello@virginiacleaningco.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

4. SMS and Mobile Data Privacy

Your mobile information is handled with strict confidentiality.

  • We do not share, sell, rent, transfer, or disclose mobile information, including phone numbers, SMS opt-in data, or consent records, to third parties or affiliates for marketing or promotional purposes.

  • This applies under all circumstances, even if user consent is provided.

  • The only exception is when disclosure is required by law or legal process.

By providing your phone number, you consent to receive SMS messages from us for appointment reminders and service updates only. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. After you send STOP, you will receive a confirmation and no further messages will be sent unless you opt in again. For help, reply HELP to any message or contact us at hello@virginiacleaningco.com or (540) 388-7239. 

​

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can adjust your browser settings to refuse cookies if you prefer.​

​

6. Data Protection and Safeguards

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

These measures include:

  • Internal policies governing data access and usage

  • Restricted access to sensitive information

  • Secure systems and platforms for storing data

  • Monitoring and controls to prevent unauthorized access, disclosure, or misuse

We take reasonable steps to ensure your information remains protected at all times.

​

7. Your Privacy Rights

You may request to:

  • Access the personal information we have about you

  • Correct or update your information

  • Request deletion of your personal data (subject to legal or operational requirements)

To make a request, please contact us using the information below.

​

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
​

9. Contact Information
If you have questions about this privacy policy or SMS messages, contact us at hello@virginiacleaningco.com

 

The Virginia Cleaning Co. LLC

THE

VIRGINIA 

CLEANING CO.

​

House Cleaning Services

1320 Central Park Blvd., Suite 200

Fredericksburg, VA 22401

​

​hello@virginiacleaningco.com

Call or Text: 540.388.7239

Hours of Operation

Mon - Fri: 8 am - 5 pm

Sat : 9 am - 3 pm

Sun: CLOSED

​

CAREERS

Privacy Policy | Terms & Conditions | SMS Terms

  • White Facebook Icon
  • White Instagram Icon

© 2026 by The Virginia Cleaning Co.

Please Note

All quotes provided by The Virginia Cleaning Co. are estimates and are subject to adjustment based on the actual size, condition, and cleaning needs of the residence upon arrival.

The Virginia Cleaning Co. is a residential cleaning company specializing in recurring house cleaning and general household upkeep. While we strive to accommodate a wide range of residential cleaning needs, we do not provide hazardous-material or remediation services.

Our team does not clean or remediate biological, chemical, radiological, or other potentially hazardous materials or conditions that may pose a risk to people, animals, our team members, or the environment. If our team encounters a condition that we reasonably believe requires specialized remediation or presents a safety concern, we reserve the right to decline or discontinue the affected portion of the service.

​

Payment & Property Access Policy

By scheduling cleaning services with The Virginia Cleaning Co., the client acknowledges and agrees to our service policies.

Payments made toward scheduled services are non-refundable, except where otherwise required by applicable law.

Clients are responsible for ensuring that our cleaning team can safely access the property at the scheduled service time. This includes providing any necessary keys, entry codes, gate codes, security instructions, or other means of access.

If our team is unable to access the residence due to circumstances outside of our control—including the client's absence, an incorrect or unavailable access code, locked doors, inaccessible gates, or similar circumstances—the scheduled payment will not be refunded or credited toward a completed cleaning.

We will be happy to assist with rescheduling the service for another mutually agreeable date, subject to availability and our applicable rescheduling policies.

​

Cancellation Policy & Recurring Cleaning Discount

The Virginia Cleaning Co. offers preferred pricing to clients who schedule ongoing recurring cleaning services.

Recurring pricing is based on the client's commitment to an ongoing cleaning schedule. If a client receives a discounted recurring rate for their initial cleaning and cancels recurring service before completion of the second scheduled visit, the recurring discount applied to the initial service will be forfeited.

The initial cleaning will then be repriced at our applicable one-time cleaning rate of $0.15 per square foot, and the client will be responsible for the difference between the discounted amount originally paid and the applicable one-time cleaning rate.

This policy allows us to offer preferred pricing to our recurring clients while maintaining fair and consistent pricing across our services.

We kindly request 24–48 hours' notice when cancelling or rescheduling an appointment. Cancellations or rescheduling requests made with less than the required notice may be subject to a $25 service fee.

 

Professional, Trusted Cleaning

Your home and peace of mind matter to us. The Virginia Cleaning Co. carefully screens its cleaning professionals, including background checks, and maintains appropriate business licensing and insurance for the services we provide.

Our goal is simple: dependable service, consistent quality, and a cleaner home with less mess and less stress.

bottom of page