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SMS TERMS & CONDITIONS

SMS TERMS & CONDITIONS for The Virginia Cleaning Co.

Effective Date: 2026
Company Name: The Virginia Cleaning Co. LLC

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1. Program Description

By opting in to receive SMS (text) messages from The Virginia Cleaning Co. LLC (“we,” “our,” or “us”), you agree to receive messages related to:

  • Appointment confirmations and reminders

  • Service updates and notifications

  • Customer support communications

  • Billing notifications

  • Promotions, special offers, and marketing messages

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2. Opt-In Consent

By providing your phone number through our website, forms, or other communication methods, you expressly consent to receive SMS messages from The Virginia Cleaning Co. LLC.

  • Consent is not a condition of purchase

  • Opt-in may occur via:

    • Website forms

    • Verbal consent

    • Paper forms

    • Direct messaging with our business

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3. Message Frequency

Message frequency may vary depending on your interaction with us. You may receive multiple messages per week related to your services, appointments, or promotions.

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4. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. The Virginia Cleaning Co. LLC is not responsible for any charges incurred.

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5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying: STOP

After you opt out, you will receive a final confirmation message and will no longer receive SMS communications from us unless you opt back in.

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6. Help & Customer Support

If you have questions about this policy or SMS messages, contact The Virginia Cleaning Co. at Hello@VirginiaCleaningCo.com or call/text +1-540-264-1766.​​

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7. Privacy & Data Use

Your privacy is important to us.

  • Your information will be used in accordance with our Privacy Policy

  • We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes

  • We may share information with service providers who assist in operating our business (such as scheduling or communication platforms), but only as necessary

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8. Supported Carriers

SMS services may not be available on all carriers. Carriers are not liable for delayed or undelivered messages.

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9. Changes to Terms

We may update these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

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10. Contact Information

The Virginia Cleaning Co. LLC
📧 Hello@VirginiaCleaningCo.com

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By providing your phone number and checking this box, you agree to receive conversational, informational, and marketing text messages from The Virginia Cleaning Co. LLC at the number provided, including appointment updates, account notifications, promotions, and service-related messages. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance at any time. We do not share or sell your mobile information. View our Privacy Policy and Terms & Conditions here: Privacy Policy

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THE

VIRGINIA 

CLEANING CO.

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House Cleaning Services

1320 Central Park Blvd., Suite 200

Fredericksburg, VA 22401

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​hello@virginiacleaningco.com

Call or Text: 540.388.7239

Hours of Operation

Mon - Fri: 8 am - 5 pm

Sat : 9 am - 3 pm

Sun: CLOSED

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CAREERS

Privacy Policy | Terms & Conditions | SMS Terms

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© 2026 by The Virginia Cleaning Co.

Please Note

All quotes provided by The Virginia Cleaning Co. are estimates and are subject to adjustment based on the actual size, condition, and cleaning needs of the residence upon arrival.

The Virginia Cleaning Co. is a residential cleaning company specializing in recurring house cleaning and general household upkeep. While we strive to accommodate a wide range of residential cleaning needs, we do not provide hazardous-material or remediation services.

Our team does not clean or remediate biological, chemical, radiological, or other potentially hazardous materials or conditions that may pose a risk to people, animals, our team members, or the environment. If our team encounters a condition that we reasonably believe requires specialized remediation or presents a safety concern, we reserve the right to decline or discontinue the affected portion of the service.

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Payment & Property Access Policy

By scheduling cleaning services with The Virginia Cleaning Co., the client acknowledges and agrees to our service policies.

Payments made toward scheduled services are non-refundable, except where otherwise required by applicable law.

Clients are responsible for ensuring that our cleaning team can safely access the property at the scheduled service time. This includes providing any necessary keys, entry codes, gate codes, security instructions, or other means of access.

If our team is unable to access the residence due to circumstances outside of our control—including the client's absence, an incorrect or unavailable access code, locked doors, inaccessible gates, or similar circumstances—the scheduled payment will not be refunded or credited toward a completed cleaning.

We will be happy to assist with rescheduling the service for another mutually agreeable date, subject to availability and our applicable rescheduling policies.

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Cancellation Policy & Recurring Cleaning Discount

The Virginia Cleaning Co. offers preferred pricing to clients who schedule ongoing recurring cleaning services.

Recurring pricing is based on the client's commitment to an ongoing cleaning schedule. If a client receives a discounted recurring rate for their initial cleaning and cancels recurring service before completion of the second scheduled visit, the recurring discount applied to the initial service will be forfeited.

The initial cleaning will then be repriced at our applicable one-time cleaning rate of $0.15 per square foot, and the client will be responsible for the difference between the discounted amount originally paid and the applicable one-time cleaning rate.

This policy allows us to offer preferred pricing to our recurring clients while maintaining fair and consistent pricing across our services.

We kindly request 24–48 hours' notice when cancelling or rescheduling an appointment. Cancellations or rescheduling requests made with less than the required notice may be subject to a $25 service fee.

 

Professional, Trusted Cleaning

Your home and peace of mind matter to us. The Virginia Cleaning Co. carefully screens its cleaning professionals, including background checks, and maintains appropriate business licensing and insurance for the services we provide.

Our goal is simple: dependable service, consistent quality, and a cleaner home with less mess and less stress.

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